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Manufacturer’s Recommendations & Spotting Tips

The Carpet and Rug Institute (CRI) is the science-based source for the facts about carpet and rugs. The Carpet and Rug Institute is the trade association for carpets, rugs, and flooring. Carpet and Rug Institute represents manufacturers and suppliers of carpets, rugs, and floor covering.

Three steps for proper carpet care

Carpet cleaning is just like exercise! If you get into a routine and keep it up, you will see great results and feel better for it. And understanding the right way to clean carpet will help you save time by doing it correctly the first time with products that do the job right from the start. Not only will Seal of Approval cleaning products help keep your carpet looking great, they can also help meet the warranty requirements of the carpet manufacturer. Below are three simple steps to keeping your carpet clean and looking great:

  1. Vacuum at the right frequency with a CRI-approved vacuum.
  2. Clean spots and spills quickly with products that do not damage the carpet or cause it to resoil more quickly.
  3. Professionally deep clean your carpets every 12 to 18 months to remove embedded dirt and grime.
Stop dirt at the door

Preventing dirt and grime from getting on the carpet in the first place is a great way to start keeping it clean. The following helpful hints can stop dirt in its tracks.
Spot Removal Steps

Act Quickly! Most carpet available today has been treated with a stain-resist treatment, so many spills can be removed if immediate action is taken. The longer the delay, the higher the probability of a spill becoming a permanent stain. Remember, staining is influenced by many factors, and no carpet is completely stain proof.

Blot liquids with a dry, white, absorbent cloth or or white paper toweling (no printing).

Do not scrub the area!
Scrubbing may cause pile distortion in the affected area. Continue to use a dry cloth or paper towels until the area is completely dry. For semi-solids, gently scrape up with a rounded spoon. Solids should be broken up and vacuumed until completely removed. If the spot can be identified, locate the substance in the spot removal computer and follow the directions carefully.

Pretest any spot removal agent in an inconspicuous area to be certain the solution will not damage the fiber or the dye. After applying several drops to the testing area, hold a white cloth on the wet area for 10 seconds. Examine the carpet and cloth for color transfer, color change, or damage to the carpet. If a change occurs, another cleaning solution should be selected.

Apply a small amount
of the selected cleaning solution to a white cloth and work in gently.

Work from the edges of the spill
to the center to prevent the spill from spreading. Do not scrub! Blot in order to absorb as much as possible, and repeat if necessary.

using the first cleaning solution as long as there is a transfer of the spill to the cloth. It is not necessary to use all of the cleaning solutions if the first solution removes the spill.

Be patient! Complete removal of the spill may require repeating the same step several times. After the spill has been completely removed, rinse the affected area thoroughly with cold water, and blot with a dry cloth until all of the solution has been removed. Some cleaning solutions will cause rapid soiling if the solution is not completely removed. Apply a one-half inch layer of white paper towels to the affected area, and weigh down with a flat, heavy object. Continue to change paper towels as needed.

A dry, absorbent, cleaning compound may be used as a substitute to accelerate drying time.
For more detailed information on a specific spill, please search on the pull-down menu at right.
Many fiber manufacturers provide a toll-free cleaning assistance and advice (consult your warranty).

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Wool Wisdom

One of the most crucial areas of carpet maintenance is removal of spots and spills. Acting quickly when anything is dropped or spilled, and always having the necessary cleaning materials at hand are of the utmost importance. We recommend a “WoolClean Spot Removal Kit,” which can be purchased from a Wools of New Zealand Partner Retailer. Call 800-367-0462 or check the Wools website at www.woolsnz.com for the Partner Retailer nearest you.

Frequent vacuuming is a wool carpet’s best friend.
  • An upright vacuum with a beater bar/brush is the best type for cut pile carpet. A suction-only vacuum may be required for loop pile Berber carpets to prevent excessive fuzzing.
    Vacuum cleaner dust bag should be emptied when half full.
  • Exercise prevention maintenance by placing absorbent mats at the most frequently used entrances to your home. Change or launder when these mats become dirty. Filters in your heating and air conditioning systems should be changed regularly.
  • Periodically clean traffic lanes and the areas in front of frequently used chairs with an absorbent powder (such as Host®, Dri-Matic® or Capture®).
  • Keep absorbent cloth or paper towels and cleaning solutions on hand for quick response to spills and accidents.
  • DO NOT apply stain repellent treatments which contain any silicone as they tend to accelerate carpet soiling. (Some carpet manufacturers do not accept responsibility for complaints where such treatments have been used.) When having your wool carpet professionally cleaned, use a “WoolCare Specialist” certified by Restoration Industry Association.

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    Basic Rug Care

    Rugs deserve the same care as wall-to-wall carpet and, in some cases, require special attention.
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    Mohawk and Shaw Recommendations:

    Mohawk Industries

    Stain Removal

  • Treatment of the affected area should begin immediately upon discovery. The more time that elapses before treatment, the more difficult a stain will be to remove. For best results, us Mohawk FloorCare Essentials Carpet Spot Remover and Cleaning Kit.
  • First scrape food spill gently with a spoon or dull knife – or a Mohawk Carpet Cleaning Key, removing as much solid materials as possible.
  • Apply Mohawk FloorCare Essentials Spot Remover or other low residue carpet spot remover that has obtained the Carpet and Rug Institute Seal of Approval to the stain.
  • Abnormally large or excessive stains may require hot water extraction method. Professional cleaning is recommended.
  • Important – Do not use any cleaner with a PH of 10 or higher. Always test cleaners on a small, non-visible area for any discoloration of the pile before using.
  • Mohawk recommends using the Mohawk FloorCare Essentials line of Cleaning products and tools for best overall results and product safety. These products are non-toxic, leave no soapy residue, and feature proprietary technology developed for the entire family of Mohawk flooring products.

  • Cleaning Recommendations

  • Even with regular vacuuming, soil particles and oily dirt will cling to the carpet fibers. With foot traffic these particles and oily dirt are driven deep into the carpet. We recommend professional hot water extraction every 12 to 18 months using cleaning products, equipment or systems that carry the Carpet & Rug Institute Seal of Approval. Periodic cleaning using the hot water extraction method performed by a certified carpet care professional, will refresh carpet appearance.
  • The most used areas, such as entrances, doorways, traffic lanes, and in front of chairs will collect dirt faster than other areas. Clean these areas as they begin to show soil. This will stop dirt from spreading and will extend the time between professional cleaning.

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    Shaw Floors

    Protect your carpet color In addition to frequent vacuuming, it's important to clean your carpet on a regular basis. Cleaning systems will remove the oily, sticky soil that vacuums can't take out, and will help keep your carpet looking great over time.
    Cleaning systems target the soils that result from cooking vapors, air pollution, and tracked-in dirt. The particles of oily soil deposited on carpet fibers can cause gradual but significant dulling of colors. The color isn't lost, but is hidden under the film. If this type of soil is allowed to accumulate, it begins to attract and hold the dry soil.

    Get on a cleaning schedule If carpet is cleaned before it becomes too unsightly, the cleaning chore will be easier and more successful. Carpet in a typical household should be cleaned every 12 to 18 months, depending on the number of residents and amount of activity.
    Choosing the proper cleaning system is important. Some systems may leave residues which accelerate re-soiling and defeats the whole purpose of cleaning.

    Shaws choice: Hot water extraction Research indicates that the hot water extraction system provides the best capability for cleaning. This system is commonly referred to as "steam cleaning," although no steam is actually generated. The process consists of applying a cleaning agent into the carpet pile and using water in the extractor to recover the used solution and soil.  This can be done from a truck-mounted unit outside the home with only the hose and wand brought inside or by a portable system brought into the home.
    Shaw warranties require that the homeowner be able to show proof of periodic cleaning by hot water extraction (commonly called "steam" cleaning) by a professional cleaning service or do-it-yourself system, using equipment that is certified under the Carpet and Rug Institute's Seal of Approval program. Visit www.carpet-rug.org for a list of approved products/equipment.

    Professional advantages Professional carpet cleaners are a great choice for your floor. Their cleaning equipment has more extraction power than the rental units available to individuals, and the carpet should dry more quickly. True professionals also understand the equipment, know the proper cleaning agents for the situation at hand, and recognize the differences in fibers and carpet construction.

    Locate a professional carpet cleaner Effective January 1, 2008, professional service must be performed by an IICRC (Institute of Inspection, Cleaning and Restoration Certification) certified firm.** You may contact the IICRC at 1-800-835-4624 for information. This organization maintains a national directory of independent professional cleaners who are trained and certified in a variety of cleaning specialties. Call and explain that you have purchased a Shaw carpet, and be sure to ask for a cleaner near you who uses the hot water extraction system. If you prefer tackling the job yourself, check these do-it-yourself guidelines before you begin.

    What about spot and stain removal? Shaw's R2X Stain and Soil Remover is the only carpet cleaning product with the endorsement consumers have trusted for more than 100 years: the Good Housekeeping Seal. Because of our patented process, it's even easier to use than most spot cleaners.  Our recommended spotting product also has the Wool Safe Certificate of Accreditation and the Carpet and Rug Institute's Seal of Approval. Routine spot removal- research has shown that many products sold for do-it-yourself spot removal clean poorly and their residues attract soil on the cleaned area rapidly afterward. The Carpet and Rug Institute's Seal of Approval program tests and certifies products that meet stringent standards and thus clean effectively, without damage to your carpet.

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    Carpet One

    Regular Care for Lasting Beauty
    A regular maintenance program extends the life and the initial appearance of your carpet. Today's carpet fibers are designed to hide and soil and reflect light, and have the ability to resist soiling and stains. However, the lack of apparent soiling does not eliminate the necessity of regular cleaning.

    You'll need to vacuum your heavy traffic areas, such as hallways, stairs and exterior entryways, at least twice a week. Vacuum less heavily used areas weekly. For best results, use a vacuum cleaner with a beater bar or rotating brush, and with a strong enough airflow to penetrate the carpet backing. Most dry soil has razor-like edges that abrade carpet fibers, causing light to reflect differently and give carpet a dull appearance. Soil can damage the fibers permanently if allowed to remain in the pile.

    No matter how often you vacuum, your carpet will still need heavy-duty cleaning from time to time. Professional cleaning is required to maintain your Carpet One warranty. We would be glad to advise you about which cleaning method is best for your particular carpet. Hot water extraction, either alone or in combination with cleaning, is required to maintain your warranty, EXCEPT for the NATURA styles that must be cleaned through dry cleaning techniques.

    A trained professional should perform this service every 1 ˝ to 2 years to refresh the texture and rejuvenate the fibers in your carpet. Have the cleaning professionals come to your home for a visual inspection, and obtain a written agreement before the work is started. You must retain your receipts for proof of maintenance service should a warranty claim arise.

    When you and your cleaning professional choose a cleaning method, fiber content is the most important concern. Most carpet today is constructed with synthetic fibers such as nylon, polyester or olefin, and may be cleaned with most cleaning methods. Natural fibers such as wool, cotton, silk and sisal may require specialized care. Use a cleaning method recommended by the carpet manufacturer to maintain their warranty, and if you should have any questions or concerns about your new carpet, just call your Carpet One retailer.

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    Individual Carpet Stain Tips:

    **Important - ALWAYS read and follow the care instructions and any warnings provided by the carpet or upholstery manufacturer. Carpeting and upholstery with natural fibers and/or certain dyes or finishes may require special treatment. If in doubt contact Steam-A-Way for advice/service first. NEVER PROCEED with any stain removal instructions without knowing the exact nature of the stain involved. NEVER USE any retail products to remove stains from carpet or upholstery without seeking the advice of the manufacturer or you could void your warranty.

    Carpet Terms:

    Here you will find a list of Carpet and Rug Institute member companies and their recommended methods cleaning carpet. If you have any questions concerning a carpet manufacturer's recommended cleaning method, please contact the manufacturer directly.

    Atlas Carpet Mills
    Phone: 800-372-6274
    Website: www.atlascarpetmills.com
    Deep Cleaning Method: Hot Water Extraction
    Recommended Service Providers: N/A

    Barrett Carpet Mills
    Phone: 800-241-4064
    Website: www.barrettcarpet.com
    Deep Cleaning Method: Hot Water Extraction
    Recommended Service Providers: N/A

    Beaulieu Group, LLC
    Phone: 800-227-7211
    Website: www.beaulieu-usa.com
    Deep Cleaning Method: Hot Water Extraction
    Recommended Service Providers: N/A

    Bloomsburg Carpet Industries, Inc.
    Phone: 800-233-8773
    Website: www.bloomsburgcarpet.com
    Deep Cleaning Method: Dry Compound Extraction/Hot Water Extraction
    Recommended Service Providers: N/A

    Blue Ridge Industries, Inc.
    Phone: 800-241-5945
    Website: www.blueridgecarpet.com
    Deep Cleaning Method: Contact Manufacturer/website
    Recommended Service Providers: N/A

    Brintons U.S. Axminister, Inc.
    Phone: 662-332-1581
    Website: www.brintonsusax.com
    Deep Cleaning Method: Contact Manufacturer/website
    Recommended Service Providers: N/A

    Burtco Enterprises, Inc.
    Phone: 800-241-4019
    Website: www.burtcocarpet.com
    Deep Cleaning Method: Bane-Clene
    Recommended Service Providers: Bane-Clene

    Phone: 800-308-4344
    Website: www.constantine-carpet.com
    Deep Cleaning Method: Contact Manufacturer/website
    Recommended Service Providers: N/A

    Creston Carpet Mills LLC
    Phone: 800-899-7776
    Website: N/A
    Deep Cleaning Method: Hot Water Extraction
    Recommended Service Providers: N/A

    Daltonian Flooring, Inc.
    Phone: 800-788-1408
    Website: www.daltonian.com
    Deep Cleaning Method: Dry Foam/Dry Compound/Hot Water Extraction
    Recommended Service Providers: N/A

    Dixie Group, Inc., The
    Phone: 866-695-2470
    Website: www.thedixiegroup.com
    Deep Cleaning Method: Contact Manufacturer/website
    Recommended Service Providers: N/A

    Fortune Contract, Inc.
    Phone: 800-359-4508
    Website: www.fortunecarpet.com
    Deep Cleaning Method: Hot Water Extraction
    Recommended Service Providers: N/A

    Interface, Inc.
    Phone: 800-336-0225
    Website: www.interfaceinc.com
    Deep Cleaning Method: Dry Compound Extraction/Hot Water Extraction
    Recommended Service Providers: Contact Manufacturer

    J & J Industries, Inc.
    Phone: 800-241-4585
    Website: www.jjindustries.com
    Deep Cleaning Method: Dry Compound Extraction/Hot Water Extraction
    Recommended Service Providers: Host Dry Extraction

    Langhorne Carpet Company, Inc.
    Phone: 215-757-5155
    Website: www.langhornecarpets.com
    Deep Cleaning Method: Hot Water Extraction
    Recommended Service Providers: N/A

    Lees Carpet
    Phone: 800-523-5647
    Website: www.leescarpets.com
    Deep Cleaning Method: Mixture of Systems Based on Situations
    Recommended Service Providers: Lees Total Lifecycle Carpet Care (PDF 229 KB)
    Service Providers Phone Number: 800-862-6528

    Mannington Carpets, Inc.
    Phone: 800-241-2262
    Website: www.mannington.com
    Deep Cleaning Method: Hot Water Extraction
    Recommended Service Providers: Contact Manufacturer

    Merida Meridian, Inc.
    Phone: 800-345-2200
    Website: www.meridiameridian.com
    Deep Cleaning Method: Dry Compound Extraction
    Recommended Service Providers: N/A

    Milliken & Company
    Phone: 800-241-4826
    Website: www.millikencarpet.com
    Deep Cleaning Method: Residential Carpet. - Dry Polymer Compound-Capture
    Recommended Service Providers: Contract Carpet - Dry Polymer Extraction performed by MilliCare Comm. Carpet Care.

    Mohawk Industries, Inc.
    Phone: 800-622-6227
    Website: www.mohawkind.com
    Deep Cleaning Method: Hot Water Extraction
    Recommended Service Providers: N/A

    Monticello Carpet Mills
    Phone: 866-287-7847
    Website: N/A
    Deep Cleaning Method: Hot Water Extraction/Bonnet Cleaning
    Recommended Service Providers: N/A

    Northwest Carpets, Inc.
    Phone: 800-367-2508
    Website: www.northwestcarpets.net
    Deep Cleaning Method: Call Manufacturer
    Recommended Service Providers: N/A

    Royalty Carpet Mills, Inc.
    Phone: 800-854-8331
    Website: www.royaltycarpetmills.com
    Deep Cleaning Method: Hot Water Extraction
    Recommended Service Providers: N/A

    Shaw Industries, Inc.
    Phone: 800-441-7429
    Website: www.shawfloors.com
    Deep Cleaning Method: Hot Water Extraction
    Recommended Service Providers: IICRC Certified Firms and Technicians

    Tai Ping Carpets America, Inc.
    Phone: 800-433-2440
    Website: www.taipingusa.com
    Deep Cleaning Method: Hot Water Extraction
    Recommended Service Providers: IICRC Certified Firms and Technicians

    C&A, Crossley Carpet Mills, Monterey Carpets
    Phone: 800-248-2878
    Website: www.tandus.com
    Deep Cleaning Method: Hot Water Extraction
    Recommended Service Providers: ServiceMaster Clean

    Tapis Venture Carpets, Ltd
    Phone: 819-477-4117
    Website: www.venturecarpets.com
    Deep Cleaning Method: Call Manufacturer
    Recommended Service Providers: N/A
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